Information collected through the feedback forms or service requests
The personal information you submit through our customer feedback forms — including email address and contact information — is collected by our customer service and communications team solely for the purpose of responding to your information or service request.
This information is not disclosed except to authorized personnel (District staff or Contractors) for the purpose of addressing your feedback. Any personal information you submit to us is secured once it reaches our server. However, we cannot guarantee the security of your information before it reaches our server.
Cookies are temporary files that may be placed on your hard drive while you visit a website. Cookies are used to track how visitors use ecologycentre.ca, but we do not store personal information through cookies, nor do we collect personal information from you without your knowledge as you browse this website. Any cookies on ecologycentre.ca are used to aid in the collection of anonymous statistical information such as:
- browser type
- screen size
- traffic patterns
- pages visited.
This information helps us improve both ecologycentre.ca and its service to visitors. It is not disclosed to any third parties. However, if you are concerned about cookies, you can adjust your web browser to reject all cookies. All site features with the exception of the interactive map should function normally if cookies are disabled.
Security and IP Addresses
Your computer uses a unique IP address when browsing the Internet. We may collect IP addresses to monitor any security breaches on dnv.org and other online services. No attempt is made to identify users or their usage patterns unless unauthorized use of our website is detected or is required for a law enforcement investigation. IP addresses are stored for a term that complies with our existing auditing requirements.
Privacy and external links
The Ecology Centre website is not the official statement of District of North Vancouver policy, bylaws, practice, procedure or services, and may not be used as such. It is intended only to give general information about the Ecology Centre and Lynn Canyon Park.
While reasonable efforts are made to post only accurate information, the Ecology Centre cannot and does not guarantee that the information posted is current or correct. The Ecology Centre does not warrant or make any representations as to the quality, content, accuracy, or completeness of the information, text, maps, graphics, links and other items contained on its web page.